UK’s top Mobile Broadband operator 3 has installed Velocent’s One Vu to address network quality problems. It’s a 3G Mobile Broadband network monitoring system that helps operators identify and prioritise network quality problems and improve customer satisfaction and loyalty.
This system will provide relief to customers who are experiencing slow speeds and poor network service from almost all the major mobile service providers in the UK including 3. These problems have arisen as a result of the huge growth recorded in the recent times by 3 in the Mobile Broadband segment.
OneVu effectively supervises the performance of each and every packet and context for individual subscribers and will help the operator understand the particular areas and reasons behind the network’s failure to satisfy customers. It can even identify the worst mobile site paths responsible for creating problems for 3’s UK customers.
Bruce Peterson, Velocent Founder and CEO said, "OneVu is unique because it actually utilises the behaviour of customers own packets traversing through the network to measure peak throughput, mobile network congestion, and latency that affects customer experience. No other monitoring system has a state based engine that correlates and calibrates the signalling packets and user plane packets of every session to provide true customer experience visibility."
3 recently confirmed that 96% of its mobile traffic was Internet data and has introduced a fixed line style Traffic Management System on its Mobile Broadband to try and ease its network congestion during P2P usage at peak hours.
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