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Privacy Policy

Fonebank has updated its privacy policy in compliance with EU Cookie legislation. Please read this to review the updates about which cookies we use and what information we collect on our site. By continuing to use this site, you are agreeing to our updated privacy policy.


• Part 1 of the Privacy Policy contains Fonebank’s general privacy principles.
• Part 2 of the Privacy Policy contains information of all the tracking cookies
• Part 3 of the Privacy Policy contains information regarding Fonebank’s Interest Based Advertising and Retargeting activities.
• Part 4 of the Privacy Policy contains contact information for different kinds of inquiries and requests relating to Fonebank’s processing of data and this Privacy Policy.

This Privacy Policy was last revised on 1st June 2012. Fonebank may at any time, and without notice, make modifications to keep compliant with applicable laws. You should therefore read this Privacy Policy each time you intend to provide Fonebank with personal data.

Part 1

Fonebank is committed to preserving the privacy of all visitors to our website at fonebank.com. Please read the following Privacy Policy to understand how we use and protect the information you provide to us.

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

INFORMATION THAT WE COLLECT FROM YOU

When you visit, register or order products or services on fonebank.com you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

To maintain customer service standards, and to assist staff training, we may record and monitor incoming calls.

USE OF YOUR INFORMATION

Your information will enable us to provide you with access to all parts of our website and to supply the services you have requested. It will also enable us to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services, and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we may also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

DISCLOSURE OF YOUR INFORMATION

The information you provide to us may be accessed by, or given to, third parties in order to enable us to process your order .Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. Third parties will not be allowed to use your personal information for their own purposes.

Right to information and rectification of personal data

Fonebank will take reasonable measures to rectify, block or erase personal data that it is shown incorrectly without undue delay. Part 3 of this Privacy Policy contains information about who you should contact if you would like us to correct personal data that we hold on you and which you consider incorrect.

To the extent required by law, we will inform you about Fonebank’s processing of your personal data in connection with the initial collection or registration of your personal data. Such information may for example be provided by notifying you about this Privacy Policy.

You may request a copy of the personal data that Fonebank holds about you ("Subject Access Request"). You are entitled to such information free of charge once a year. This information will include information regarding what personal data Fonebank processes about you, where such information has been collected, for which purpose the information is being processed, and to whom, or to which categories of persons, the information is being disclosed. Contact information for Subject Access Request is set out in Part 4 of this Privacy Policy.

Destruction of personal data

Any personal data that we hold on you is only stored as long as it is required for us to keep them in order to fulfill the purposes for which they were collected. Data may however be necessary to store for a longer period due to legal requirements, e.g. for accountancy purposes.

Other Websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.

SECURITY AND DATA RETENTION

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

ACCESSING AND UPDATING

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at info@fonebank.com.

CHANGES TO OUR PRIVACY POLICY

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

Part 2

The Site contains cookies. This Site sends your browser a cookie - a small piece of data stored on your computer's hard drive. The purpose of the cookie is to improve your reading of and your search possibilities on our site. If you are a registered Client, e.g. a publisher, the cookie will also manage and control your login and session on those parts of our Site that are only available to registered Clients.

If you do not want to accept that your computer receives and stores cookies, you can alter your security settings on your web browser (Internet Explorer, Google Chrome, Safari etc.). However, note that certain parts of our Site may only be used fully if your browser allows cookies. Thus, your reading experience of our Site may be affected negatively by removing and not allowing cookies.

If you wish to alter your cookie settings, by going to your browsers settings, below are short instructions on how to do this in the four most popular browsers:

Microsoft Internet Explorer

Click the 'Tools' icon in the top right hand corner and select 'Internet options'. In the pop up window select the 'Privacy' tab. From here you can adjust your cookie settings.

Google Chrome

Click the spanner in the top right hand corner and select 'Settings'. From here select 'Under the hood' and change the settings under 'Privacy'.

Mozilla Firefox

From the drop down menu in the top left hand corner select 'Options'. In the pop up window select the 'Privacy' tab. From here you can adjust your cookie settings.

Safari

From the settings drop down menu in the top right hand corner select 'Preferences'. Select the 'Security' tab and from here you can adjust your cookie settings.

In addition, Fonebank may serve ads on this and other websites using our own ad-serving technology. In doing so, one of our ad servers will place or read a unique ad-serving cookie on your computer and will use non-personal information about your browser and your activity at this site to serve ads on this and other sites. The ad-serving cookie is a persistent cookie.

Signup/Login cookies – First party Cookie
Cookie nameDescription
ASP.NET_SessionIDFor security reasons when logging in a session cookie is needed. It is a unique id to this session and encrypts this in a cookie. This cookie is set when logging in and will be deleted when logging out.
USERIDA session cookie to keep you logged in to the old and the new system at the same time


Google Analytics - First party Cookie

Cookie nameDescription
__utmzKeeps track of where the visitor came from, what search engine they used, what link was clicked on, what keyword they used, and where in the world they are when they accessed the website.
_utmvStores information used within Analytics to identify users’ as part of a custom segmentation.
_utmcHolds timestamp of the exact moment in time when a visitor leaves the site
_utmbHolds timestamp of the exact moment in time when a visitor first visits the site
_utmaThis cookie keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred.
Opt-outYou can opt out from Google analytics at https://tools.google.com/dlpage/gaoptout
Further information on Google privacy policy can be found at http://www.google.com/analytics/learn/privacy.html


Tornado Tracking - First party Cookie

Cookie nameDescription
SEITCookiesTo test if cookies are enabled in the browser
SessionIDSEI_c_idKeeps track of where the visitor came from, what search engine etc they used, what link was clicked on, what keyword they used, and where in the world they are when they accessed the website.
OPT OutYou can opt out from Tornado tracking at http://www.roi-pro.com/opt-out
Further information on privacy policy can be found at http://www.roi-pro.com/privacy_policy


Part 3

Fonebank processes digital information about Users (web surfers) who visit websites belonging to Clients with whom Fonebank has contracted to serve advertisements (the "Advertising Network"). This part of the Privacy Policy lets you know what information we collect and process about you as a User on behalf of our Clients, why we collect it and how it is used in relation to our Interest Based Advertising and Retargeting services to our Clients. The Policy contains instructions on how you can display and delete information collected by Fonebank yourself and how you can opt-out from further Interest Based Advertising and Retargeting activities of Fonebank. Further, the Policy contains instructions to our publishers on how to notify Users about Fonebank’s services on their websites.

What is Interest Based Advertising and Retargeting?

There exists a range of different kinds of online Interest Based Advertising and Retargeting services; from fairly simple forms to the far-reaching monitoring of web surfer activities carried out by search-engine owners or services carried out in partnerships between technology companies and Internet Service Providers. As a common denomination, you could say that Interest Based Advertising and Retargeting is intended to make online display advertising more relevant to web surfers' likely interests.

Fonebank’s Interest Based Advertising and Retargeting services are cookie based. "Cookies" are small simple text files (not programs or spyware) stored on the hard drive of a web surfer's computer. Based on the anonymous information stored in the User's cookie, Fonebank is able provide more relevant advertising to the User on behalf of our Clients. For example, a User that visits recycling sites often will be categorized in the "recycling" segment, and will primarily be served advertisements that are relevant to the interests of a mobile recycling.

The fundamental integrity principle underlying all Fonebank’s processing of digital data relating to Users, is that such data shall be anonymous. Therefore, we do not store IP addresses on the cookie of a User, only a unique randomly generated ID that does not allow Fonebank to trace the User; we do not have, and will not initiate, any co-operation with Internet Service Providers in order to trace the identities of Users. The data stored on the cookie is limited to information collected at the User's visits to websites belonging to Fonebank’s Advertising Network. With the exception of a marginal proportion of cookie data saved for statistical purposes solely, a User's cookie can only be viewed by Fonebank when the User visits a website that belongs to our Advertising Network.

Targeting information

Use of collected digital data

Fonebank will use the User data in order to better target advertisements on behalf of our Clients, to provide aggregated non-personal reporting to our Clients, and to improve our advertising systems and products. The data may be combined with other anonymous information collected from other sources so that we may better serve Users with offers that may be of interest to them. We may also share anonymous data between companies within the Fonebank group of companies.

Security

Fonebank is dedicated to maintaining the security of all its data and preventing unauthorized access through the implementation of appropriate technical and organizational measures, as far as is reasonably possible. Such security measures also include access restrictions, i.e. that data may be accessed only by a limited number of persons within Fonebank.

Our employees are made aware of, and must comply with, Fonebank’s security measures. When we occasionally use third-party contractors to perform tasks that might otherwise be performed by our employees, these contractors are contractually bound to adhere to this Privacy Policy and they are subject to similar restrictions as our employees.

Opt-out

You may at any time easily block further cookie-based Interest Based Advertising and Retargeting activities from Fonebank by opting-out.

In addition, note that you are always able to prevent cookies from any website from being installed on your computer by readjusting your browser settings. For more information about cookies and how to disable them, you should consult the help section of your browser.

Part 4

CONTACT

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to info@fonebank.com.
 
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