Damaged/Faulty Apple iPhones
If your device does not charge or the screen is not accessible then we will not be able to remove your data. Please do not send these devices as they will be £0 value, destroyed and recycled.
If your Apple iPhone does not adhere to the working conditions it will be classified as Damaged/Faulty. Damaged/Faulty Apple iPhones should meet the following conditions:
- It must be on a UK network
- It must not be crushed.
- It must not be broken in half or bent in any way.
- There must not be liquid damage.
- No integral parts such as buttons, camera, LCD etc should be missing.
- No integral parts should be detached from the main body of the phone in any way or be missing.
iCloud Locked Apple Devices
If you are using Apple iCloud on your Apple device you must remove the device from your iCloud account before sending it to us.
If the device meets the working criteria, but is iCloud Locked the Working iCloud Locked price will be paid.
If the device is Damaged/Faulty, but is iCloud Locked the Non-Working iCloud Locked price will be paid. Please note that we pay considerably less for any iCloud Locked device so please ensure that your Apple device is removed from iCloud.
Read how to remove your device from iCloud.
For certain devices we require you to specify which network they are on as there are differences in price. If after testing the device is found to be locked to a different network we will change the price accordingly in the form of a revised offer.
If a device fails to meet the device criteria selected on your order and outlined in these terms and conditions we will change your order accordingly to the correct condition. This will sometimes only be a partial reduction in price or ‘revised offer’ depending on the diagnosis of the device(s) by our operatives. You will receive an email informing you of the revised offer price with a reason. If you are not happy with a revised offer or downgrade we are happy to discuss the order and we will return the device to you at our own cost via Royal Mail Special Delivery.