Working Mobile Phones

Each mobile phone sold must match the make and model quoted on the order and meet the following criteria:


For certain devices we require you to specify which network they are on as there are differences in price. If after testing the device is found to be locked to a different network we will change the price accordingly in the form of a revised offer.

Revised Offers

If a device fails to meet the device criteria selected on your order and outlined in these terms and conditions we will change your order accordingly to the correct condition. This will sometimes only be a partial reduction in price or ‘revised offer’ depending on the diagnosis of the device(s) by our operatives. You will receive an email informing you of the revised offer price with a reason. If you are not happy with a revised offer or downgrade we are happy to discuss the order and we will return the device to you at our own cost via Royal Mail Special Delivery.